Menu
At RusCare, we recognise that clear communication is fundamental to providing exceptional care. Language should never be a barrier to receiving the support you need.
Our Multilingual Support services ensure that you can express yourself comfortably and understand all aspects of your care.
Serving the Russian-Australian community and beyond in Melbourne and Victoria since 1955, we are committed to delivering personalised, culturally sensitive care in the language you prefer.
Effective communication is crucial in all aspects of life, especially when it comes to your health and well-being. Language barriers can lead to misunderstandings, feelings of isolation, and challenges in receiving appropriate care. Our Multilingual Support aims to:
At RusCare, we believe that speaking your language is a key part of providing personalised and compassionate care.
We offer comprehensive language support to meet your communication needs.
As a provider deeply rooted in the Russian-Australian community, we ensure that:
Feel at home with care and conversations in your native language.
Understanding the multicultural nature of Melbourne, we also provide support in other languages:
If your preferred language isn’t listed, please let us know—we continually strive to accommodate your needs.
Our services include:
Ensure accuracy and clarity in all communications, vital for your care and peace of mind.
Effective communication isn’t just about words; it’s about understanding cultural nuances. Our approach includes:
Experience care that resonates with your cultural identity and respects your traditions.
Language should empower, not hinder—let us ensure your voice is heard.
At RusCare, we prioritise:
We strive to create an environment where everyone feels respected and understood.
Step 1: Contact Us
Reach out to our friendly team to discuss your needs and schedule an initial assessment.
Our multilingual team will assist you from the very first call.
Step 2: Needs Assessment
We will schedule an assessment to understand your language needs and preferences, ensuring all services are tailored accordingly.
Step 3: Personalised Care Plan
Your care plan will incorporate your language requirements, assigning staff who speak your preferred language and arranging interpretation services as needed.
Step 4: Ongoing Support
We continually monitor and adjust services to ensure effective communication and satisfaction.
Communication is a continuous journey—we’re here to support you every step of the way.
Yes, we make every effort to match you with staff members who speak your preferred language.
We can arrange professional interpreters or utilise language services to accommodate your needs.
Multilingual support is part of our commitment to quality care. Any additional costs, such as external interpreter fees, will be discussed transparently.
We work with qualified professionals and provide staff training to ensure accurate and effective communication.
Absolutely. We can provide translated materials and interpretation services for your family as well.
We’re Here to Listen—in Your Language
Our multilingual team is ready to assist you with any questions or needs.
©2024 RUSCARE. All Rights Reserved
