Ongoing Support | Continuous In-Home Care Services

Ongoing Support | Continuous In-Home Care Services | RusCare

Continuous Care and Support for Your Ever-Changing Needs

At RusCare, our commitment to you is ongoing. We understand that your needs may change over time, and we’re dedicated to providing continuous support that adapts to these changes.

Our proactive approach ensures you receive the highest quality of care, allowing you to live independently and confidently in your own home.

Here’s how we provide ongoing support:

Commencing Services

Beginning Your Journey with Confidence

Service Implementation

Smooth Transition: We coordinate all the details to ensure services start seamlessly.
Caregiver Introduction: You’ll meet your assigned caregivers, fostering trust and familiarity.

Orientation

Understanding Your Plan: Review the specifics of your care plan, schedules, and what to expect.
Communication Channels: Learn how to reach us anytime—via phone, email, or our online portal.

Regular Communication

Staying Connected to Address Your Needs

Scheduled Check-Ins

Routine Visits: Your care team will maintain regular contact to monitor your well-being.
Feedback Opportunities: We encourage you to share your experiences and suggestions.

Multilingual Support

Language Comfort: Communicate in your preferred language for clarity and ease.
Cultural Sensitivity: Ongoing respect and incorporation of your cultural practices.

Family Engagement

Updates and Reports: With your consent, we provide regular updates to family members.
Inclusive Meetings: Arrange meetings with family to discuss care progress and adjustments.

Monitoring and Reviewing Your Care Plan

Adapting to Changes in Your Health and Preferences

Periodic Assessments

Health Evaluations: Regularly assess your health status and any new medical needs.
Service Effectiveness: Evaluate how well the current services are meeting your goals.

Care Plan Adjustments

Flexible Modifications: Adjust service types, frequencies, or schedules as needed.
Goal Reassessment: Update your short-term and long-term objectives.

Interdisciplinary Collaboration

Healthcare Coordination: Work with doctors, therapists, and other professionals for comprehensive care.
Allied Health Services: Integrate services like physiotherapy or nutrition counseling when beneficial

Additional Support Services

Enhancing Your Quality of Life

Emergency Assistance

24/7 Availability: Our team is on-call for urgent needs or unexpected situations.
Rapid Response: Quick action plans to address emergencies effectively.

Respite Care

Family Relief: Temporary care solutions to give family caregivers a much-needed break.
Flexible Scheduling: Options for short-term or extended respite periods.

Community Engagement

Social Activities: Opportunities to participate in events, workshops, and cultural celebrations.
Volunteer Programs: Access to community resources and support networks.

Technological Support

Telehealth Services: Virtual consultations and health monitoring.
Assistive Devices: Guidance on tools that can enhance independence and safety.

Open Communication Channels

Your Voice Matters

Feedback Mechanisms

Surveys and Questionnaires: Regular opportunities to provide structured feedback.
Suggestion Boxes: Anonymous options for sharing thoughts and concerns.

Complaint Resolution

Dedicated Support: A clear process for addressing any issues promptly.
Continuous Improvement: We use your feedback to enhance our services.

Client Advocacy

Representation: We can advocate on your behalf with healthcare providers or government agencies.
Information Sharing: Keep you informed about new services, policy changes, or funding opportunities.

Celebrating Milestones

Acknowledging Progress and Achievements

Personal Achievements

Goal Attainment: Recognize when you’ve met health or personal goals.
Encouragement: Ongoing support to set and pursue new objectives.

Special Occasions

Birthdays and Anniversaries: Small gestures to celebrate important dates.
Cultural Festivals: Participation in events significant to your heritage.

Why Ongoing Support is Essential

Adaptability

Changing Needs: Health conditions and personal circumstances can evolve.
Proactive Approach: Early identification of changes to adjust care promptly.

Consistency

Stable Relationships: Build lasting connections with caregivers.
Reliable Services: Dependable support you can count on.

Peace of Mind

Security: Knowing that help is always available when needed.
Empowerment: Maintain control over your life with the support you require.

Frequently Asked Questions

How often will my care plan be reviewed?

We conduct formal reviews at least every six months, but you can request a review at any time if your needs change.

What if I need additional services not currently in my care plan?

Simply contact your care coordinator to discuss adding new services. We aim to be flexible and responsive to your needs.

How does RusCare handle emergencies?

We have a 24/7 emergency response system in place. You can reach us anytime, and we will take immediate action to assist you.

Contact Us

Ready to Begin Your Home Care Journey?

Our friendly team is here to answer your questions and help you access the support you need.

Phone: (03) 9793 5955
Email: reception@ruscare.com.au
Address: 13 Conway Street, Dandenong, VIC, 3175