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Welcome to the RusCare Frequently Asked Questions page. We understand that navigating the world of aged care can be overwhelming. To assist you, we’ve compiled a comprehensive list of questions and answers covering various aspects of our services, funding options, and general information about aged care in Australia.
Aged care refers to a range of services designed to support older individuals in maintaining their health, well-being, and independence.
Services can include personal care, domestic assistance, nursing care, social support, and more. Aged care aims to help seniors live comfortably and safely, either in their own homes or in specialized facilities.
Eligibility for aged care services in Australia is generally determined by factors such as age, health status, and the level of support needed.
Individuals aged 65 and over (or 50 and over for Aboriginal or Torres Strait Islander people) who require assistance with daily activities may be eligible. An assessment by My Aged Care is typically required to determine eligibility.
To get started with aged care services:
Aged care services include:
Aged care services in Australia are regulated by the Aged Care Quality and Safety Commission. Providers must comply with the Aged Care Quality Standards, ensuring high-quality care and continuous improvement.
RusCare is a leading aged care provider serving the Russian-Australian community in Melbourne and Victoria since 1955. We offer a wide range of culturally sensitive services designed to support seniors in maintaining independence and quality of life.
RusCare stands out due to our:
We primarily serve the Melbourne and Victoria regions. Please contact us to confirm if we operate in your specific area.
Yes, RusCare is an accredited and approved aged care provider, complying with all regulatory requirements set by the Australian Government.
You can reach us via:
We offer a comprehensive range of services, including:
Absolutely. We work with you to develop a personalized care plan that addresses your specific needs, preferences, and goals.
Yes, we offer Multilingual Support, with staff fluent in Russian and other languages. We strive to accommodate your language preferences to ensure clear communication and comfort.
Our team consists of highly qualified professionals, including registered nurses, trained caregivers, allied health professionals, and support staff.
All team members undergo background checks and continuous training to maintain high standards of care.
Yes, we encourage family involvement. We believe that family participation enhances the effectiveness of care and supports your well-being.
The Commonwealth Home Support Program (CHSP) provides entry-level support services to older Australians who need assistance with daily tasks. It is government-funded and designed to help seniors remain living independently at home.
Home Care Packages (HCP) offer a coordinated package of services tailored to meet more complex care needs. There are four levels of packages, ranging from basic to high-level care, funded by the Australian Government.
To apply for government-funded services:
While government funding may cover some or all of the costs, you may be asked to contribute to the cost of your care based on your income and the services you receive. We provide transparent information about any fees during the care planning process.
Yes, we offer flexible private payment options for those who prefer to self-fund their care or are not eligible for government funding.
Eligibility depends on factors such as age, health status, and the level of support needed. An assessment through My Aged Care is typically required to determine eligibility for government-funded services.
To apply:
You may need to provide:
The timeframe can vary depending on the assessment process and availability of services. We strive to make the process as efficient as possible and will keep you informed every step of the way.
Yes, you have the right to change providers. We’ll assist you in transferring your services smoothly.
Services are scheduled based on your preferences and needs. We’ll work with you to determine the best times and frequencies for service delivery.
We strive to provide consistency by assigning regular caregivers to build trust and familiarity. However, there may be occasions when substitutions are necessary.
You can request changes to your care plan at any time. We’ll reassess your needs and adjust the services accordingly.
In emergencies, we follow established protocols to ensure your safety, including contacting emergency services if necessary. Our staff are trained in first aid and emergency response.
We adhere to all government guidelines, including:
We provide culturally sensitive care by:
Yes, many of our staff members are fluent in Russian, ensuring comfortable communication and understanding.
Absolutely. We respect and support your religious beliefs and can incorporate practices into your care plan as desired.
Yes, we offer Cultural Activities that include traditional celebrations, language groups, and workshops in music, art, and cooking.
Our staff receive ongoing training in cultural competency and are committed to respecting and honoring your cultural identity.
Our Nursing Care services include:
Yes, we collaborate with your healthcare providers to ensure cohesive and comprehensive care.
Our Nursing Care services cover:
Yes, we provide Allied Health Services such as physiotherapy, podiatry, occupational therapy, and speech therapy.
Learn More About Allied Health Services
Our Palliative Care Partnerships focus on providing compassionate end-of-life care that addresses physical, emotional, and spiritual needs, respecting your wishes and cultural traditions.
We adhere to strict privacy laws and policies to safeguard your personal information. Access is limited to authorised personnel, and data is securely stored.
Your information is only shared with your consent or as required by law. We may share relevant information with healthcare providers involved in your care.
Yes, you have the right to access your care records. Please contact us to request access.
We are committed to maintaining confidentiality in all aspects of our services. Our staff are trained to handle information discreetly and professionally.
We welcome feedback. You can provide it via:
If you have a complaint, please:
We handle complaints professionally and confidentially, aiming for a fair and timely resolution. Your satisfaction is important to us.
Yes, if you’re not satisfied with your caregiver, please let us know, and we’ll arrange a suitable replacement.
While we are not an emergency service, we can assist in urgent situations and coordinate with emergency services if needed. For emergencies, always call 000.
We can provide general guidance and refer you to appropriate professionals for legal or financial advice.
Yes, we offer respite care options to provide temporary relief for caregivers.
We offer support and resources for caregivers, including education, respite services, and access to support groups.
Our services include emotional support, social engagement activities, and referrals to mental health professionals as needed.
At RusCare, we aim to make your journey into aged care as smooth and informed as possible. If you have any further questions or need personalised assistance, please don’t hesitate to reach out.
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