Why Choose Us | Trusted Aged Care in Melbourne

At RusCare, we understand that selecting an aged care provider is a significant decision that affects the well-being of you or your loved one.

Here’s why families in Melbourne and Victoria have trusted us since 1955 to provide exceptional, compassionate care tailored to the unique needs of the Russian-Australian community.

Our Difference

1. Rich Heritage and Experience

With over 70 years of dedicated service, RusCare has a deep understanding of the cultural, linguistic, and spiritual needs of the Russian-Australian community.

Established in 1955: A long-standing commitment to excellence in aged care.
Cultural Expertise: We honor traditions, customs, and values that are important to you.

Our history is a testament to our reliability and dedication to quality care.

2. Personalised and Compassionate Care

We believe in treating each client as an individual with unique needs and preferences.

Customised Care Plans: Services tailored to your specific requirements.
One-on-One Attention: Our caregivers build meaningful relationships with clients.
Family Involvement: We encourage family participation in care planning and delivery.

Your comfort, dignity, and independence are at the heart of everything we do.

3. Multilingual Support

Effective communication is vital in providing quality care.

Russian-Speaking Staff: Many of our team members are fluent in Russian.
Language Preference: We accommodate your preferred language for comfort and clarity.
Cultural Sensitivity Training: Our staff are trained to respect and understand cultural nuances.

Feel understood and at ease with caregivers who speak your language and share your cultural background.

4. Comprehensive Range of Services

We offer a wide array of services to meet all your aged care needs.

In-Home Care: Personal care, domestic assistance, and nursing care.
Allied Health Services: Access to physiotherapy, podiatry, and more.
Social Support and Activities: Engage in community events and cultural programs.
Transport Services: Reliable transportation for appointments and outings.
Palliative Care Partnerships: Compassionate end-of-life care options.

Experience seamless care coordination with all services under one roof.

5. Professional and Qualified Staff

Our team is our greatest asset, committed to providing exceptional care.

Highly Trained Professionals: Caregivers, nurses, and allied health professionals with relevant qualifications.
Ongoing Training: Continuous professional development to stay updated with best practices.
Background Checks: Rigorous screening to ensure safety and trustworthiness.

Rest assured knowing you are in capable and caring hands.

6. Focus on Independence and Quality of Life

We empower you to live life to the fullest.

Promoting Autonomy: Support that enables you to maintain control over your daily activities.
Reablement Approach: Encouraging skills and confidence to manage tasks independently.
Wellness Programs: Activities designed to enhance physical and mental well-being.

Our goal is to enhance your quality of life, not just meet basic needs.

7. Strong Community Connections

We foster a sense of belonging and community.

Cultural Events: Celebrate Russian traditions and festivals together.
Social Networks: Opportunities to connect with peers and make new friends.
Community Partnerships: Collaborations with local organisations to enrich services.

Stay connected and engaged with a community that feels like family.

8. Transparent and Ethical Practices

We operate with integrity and honesty.

Clear Communication: Open dialogue about care plans, costs, and any changes.
Client Rights: Respecting your rights and advocating for your needs.
Feedback Welcomed: Encouraging suggestions and addressing concerns promptly.

Trust in a provider that values transparency and accountability.

9. Flexible Funding Options

We assist you in navigating funding to make care accessible.

Government Programs: Guidance on accessing CHSP and HCP funding.
Private Payment Options: Flexible plans for self-funded clients.
Assistance with Applications: Support throughout the application process.

We work to ensure that financial barriers do not impede quality care.

10. Commitment to Excellence

We are dedicated to continuous improvement.

Quality Assurance: Regular reviews and adherence to the Aged Care Quality Standards.
Client Satisfaction: High levels of satisfaction among clients and families.
Innovative Approaches: Embracing new technologies and methodologies to enhance care.

Choose a provider committed to being the best in the industry.

Get Started with RusCare

Choosing RusCare means choosing a partner who genuinely cares about your well-being and happiness. Let us provide the support you need to live comfortably and confidently.

Phone: (03) 9793 5955
Email: reception@ruscare.com.au
Address: 13 Conway Street, Dandenong, VIC, 3175