Getting Started with RusCare | Guide to Aged Care Services

Embark on Your Journey to Quality In-Home Aged Care Services

At RusCare, we understand that taking the first step towards in-home aged care can feel overwhelming.

Whether you’re seeking support for yourself or a loved one, we’re here to make the process as simple and reassuring as possible.

Our dedicated team will guide you through every stage, ensuring you have all the information and support you need to begin receiving personalised care.

Step 1: Reach Out to Us

We're Just a Call or Click Away

Phone: Call us at (03) 9793 5955 to speak directly with one of our friendly team members.
Email: Send us an email at reception@ruscare.com.au with your inquiries or to request a callback.
Online Form: Fill out our online contact form on our website, and we’ll get back to you promptly.
Visit Us: You’re welcome to visit our office at 13 Conway St, Dandenong VIC 3175 for a face-to-face consultation.

What to Expect:

Friendly Consultation: Our team will listen to your situation, answer your questions, and provide initial guidance.
Multilingual Support: We offer services in multiple languages to ensure clear communication.

Step 2: Understanding Your Needs

Personalised Care Begins with Understanding

Initial Assessment: We’ll discuss your current situation, care needs, and preferences.
Care Options: Explain the services available through the Commonwealth Home Support Programme (CHSP) and Home Care Packages (HCP).
Eligibility Guidance: Help you understand the eligibility criteria for government-funded programs.

Considerations:

Cultural Preferences: We respect and integrate your cultural background and language preferences.
Family Involvement: We encourage involving family members or caregivers in the discussion for additional support.

Step 3: Navigating My Aged Care

Assistance with Registration and Assessment

Registering with My Aged Care:

- Phone: We can assist you in calling 1800 200 422.
- Online: Help you navigate the My Aged Care website

Arranging Assessments:

- - CHSP Assessment: Organize an in-home assessment with the Regional Assessment Service (RAS) for CHSP services.
  - HCP Assessment: Facilitate an Aged Care Assessment Team (ACAT) evaluation for Home Care Packages.

Our Support:

Preparation Tips: Provide guidance on how to prepare for your assessment.
Advocacy: With your permission, we can communicate with assessors on your behalf.

Step 4: Understanding Assessment Outcomes

Interpreting Your Approval and Next Steps

Assessment Results:

Receive a letter outlining the services you’re approved for and your assigned care level.

Reviewing Options:

We’ll help you understand what services and funding are available based on your assessment.

Interim Support:

If there’s a waiting period for HCP, we can arrange CHSP services or private care options in the meantime.

Step 5: Developing Your Service Agreement

Formalising Your Partnership with RusCare

Service Agreement:

We’ll provide a clear agreement detailing the services, costs, and terms.

Budget Planning:

Assist you in understanding and managing your care budget.

Consent and Documentation:

Help you complete any necessary paperwork to commence services.

Step 6: Welcome to the RusCare Family

Beginning Your In-Home Care Services

Meet Your Care Team:

Introduce you to the caregivers who will be supporting you.

Care Plan Implementation:

Begin delivering services as per your personalised care plan.

Orientation:

Explain how to communicate with our team, schedule services, and access additional support.

Frequently Asked Questions

How do I know which program (CHSP or HCP) is right for me?

Our team will help you assess your needs and guide you towards the program that best suits your situation. CHSP is generally for those needing entry-level support, while HCP offers more comprehensive care.

What if I'm not eligible for government-funded services?

We offer privately funded services and can discuss affordable options to ensure you receive the care you need.

Can I change my services after starting?

Yes, our care plans are flexible. You can adjust your services as your needs and preferences change.

Contact Us

Ready to Begin Your Home Care Journey?

Our friendly team is here to answer your questions and help you access the support you need.

Phone: (03) 9793 5955
Email: reception@ruscare.com.au
Address: 13 Conway Street, Dandenong, VIC, 3175