Why Multilingual Support Matters
Language should never be a barrier to receiving the care you need. Effective communication ensures you understand your care, can express your needs clearly, and feel comfortable and confident in your support services.
Available Across All Support at Home Services
Multilingual support isn't a separate service - it's integrated into everything we do. All Support at Home services including clinical care, personal care, domestic assistance, and social support can be delivered in your preferred language.
- Russian-Speaking Staff: Many caregivers, nurses, and support workers fluent in Russian
- All Services Available: From nursing care to domestic assistance, delivered in your language
- Cultural Understanding: Staff who understand Russian customs, traditions, and values
- No Additional Cost: Language support included as part of your service
Enhanced Understanding
Ensure you fully comprehend your care plans, medication instructions, health information, and service agreements without language barriers or confusion.
Emotional Comfort
Express your needs, preferences, concerns, and feelings naturally in your native language, reducing stress and building trust with your care team.
Improved Safety
Minimise risks of misunderstandings about medications, symptoms, or care instructions that could affect your health and wellbeing.
Family Involvement
Facilitate better communication between our staff and your family members, ensuring everyone understands the care being provided.
Cultural Respect
Honour your heritage and traditions through culturally appropriate interactions and care practices that resonate with your identity.
Stronger Relationships
Build trust and rapport with caregivers who speak your language and understand your cultural context, leading to better care outcomes.
Languages We Support
As a provider deeply rooted in Melbourne's multicultural community, we offer comprehensive language support across multiple languages.
Russian
Ukrainian
Polish
Serbian
Croatian
Need a Different Language?
If your preferred language isn't listed above, please let us know. We continually strive to accommodate diverse language needs and can arrange interpreter services for additional languages as required.
Contact us to discuss your specific language requirements and we'll work to find the best solution for you.
Russian Language Support
Since 1955, RusCare has been the cornerstone of Russian-language aged care in Melbourne. Our deep roots in the Russian-Australian community mean we don't just speak the language - we understand the culture.
Comprehensive Russian-Language Services
- Russian-Speaking Staff: Many caregivers, registered nurses, care coordinators, and administrative staff fluent in Russian
- Russian Documentation: Care plans, service agreements, and important documents available in Russian
- Russian Cultural Activities: Social programmes and events conducted in Russian to enhance engagement
- 24/7 Russian Support: Access to Russian-speaking staff at all times for urgent needs
- Russian Orthodox Connections: Support attending church services and religious observances
- Traditional Foods: Understanding of Russian dietary preferences and cooking styles
Our Language Services
We provide comprehensive language support to ensure clear communication throughout your care journey.
Multilingual Staff
Request caregivers and nurses who speak your preferred language.
- Russian-speaking registered nurses
- Multilingual personal care workers
- Bilingual care coordinators
- Russian-speaking administrative team
Telephone Interpretation
Quick access to professional interpreters for immediate needs.
- On-demand interpretation services
- Medical appointment support
- Emergency communication assistance
- Family communication facilitation
Document Translation
Essential documents translated into your preferred language.
- Care plans and service agreements
- Medical information and instructions
- Consent forms and policies
- Health and safety information
On-Site Interpreters
Professional interpreters for important meetings and assessments.
- Initial assessment appointments
- Care planning discussions
- Medical consultations
- Family conferences
Cultural Training
Our staff receive ongoing cultural competency education.
- Cultural customs and traditions
- Religious practices and observances
- Communication style preferences
- Family involvement expectations
Family Liaison
Bridging communication between you, your family, and healthcare providers.
- Family updates in preferred language
- GP and specialist communication
- Hospital liaison services
- Allied health coordination
Ready to Communicate in Your Language?
Our multilingual team is here to ensure you receive the care you need with complete understanding and confidence. Contact us in Russian, English, or your preferred language to discuss how we can support you.
Learn More About Support at Home
Multilingual support is available across all Support at Home services. Explore the comprehensive care available in your language.
Experience Care in Your Language
Join the thousands of Melbourne families who trust RusCare for culturally sensitive, multilingual aged care services. Our Russian-speaking team has been serving the community with excellence for 70 years.
